We aim to send your package within 48 working hours of your order and our couriers can take up to 5 working days for delivery. Please contact us before ordering if you require express delivery and we can advise a cost of this. Delivery cost is based on the items weight with the courier cost starting from £2.99.
Changes to your order cannot be made once your order has been processed.
We offer a free personal local delivery service within Stratford-Upon-Avon (CV37 postcode area) We will arrange a suitable time within 5 business days of your order. If you live within Warwickshire, or just outside, we may be able to offer personal delivery to you too, please contact us for a delivery price.
We do deliver to Northern Ireland and the delivery cost can be confirmed through the website shopping basket and website.
If you are within the Scottish Highlands and Islands or within another area of the UK that is not covered by our courier service, please get in touch and we can advise if it is possible to deliver to you, and what the cost of this would be.
All of our parcels are checked before delivery so if your item arrives with damage from transit please contact us immediately on email@example.com
In the unlikely event that you are not happy with your choice, please contact us to arrange your return for a refund only. Goods must be returned within 14 days of receipt and must be in their original packaging and in a re-saleable condition having been reasonably cared for in your possession for example tags not to be removed and products have only been looked at as they would be in a shop. We will refund within 30 days of the item being received by us and by the original method of payment. Personalised items can not be returned or refunded.
We recommend that you obtain proof of postage and you are responsible for the cost of returning the item to us by post/courier. If the item has been delivered to you, you would still be responsible for returning the item to us and any cost associated to this, either by dropping this back to a collection point at an arranged time or by post.
This does not affect your statutory rights.
We take care to ensure that our pictures and descriptions of the goods are accurate. There may be some variation in colour or design, especially with painting. Sizes are approximate but as close as possible.
We carefully source all of our products from quality suppliers so our toys comply with European Toy Safety standards and carry the CE mark. Many carry the logo CE not suitable for children under 3 due to small parts posing a potential choking hazard.
Rascals Toy Shop trades as a Sole Trader business.
We truly respect your privacy. Any information that you register with us will not be sold or passed on to any other party.
Customer name, address, email address, phone number or any information submitted when filling in forms on our website is collected by Ecwid, SagePay or Paypal and managed by Jodie Long on a lawful basis for contractual purposes to fulfil your order. Any personal information will be strictly limited to third parties involved in completing your order (i.e. Couriering company.) All personal details are saved within websites or apps that are password protected. Personal data is removed after 5 years however can be removed at any time after the order has been processed and received, under your request. You will only receive ongoing emails if you have consented to this by registering with Rascals Toy Shop when ordering before 25/05/2018 or if you have double consented to this after ordering with Rascals Toy Shop.
Claire Drake of Rascals Toy Shop is the data controller.
Details of your visit to our site are recorded via Cookies, IP address or other. This is not personally identifiable information.